- All returns must be postmarked within thirty (30) days of receiving the product to the address below, If 30 days have gone by, unfortunately we can’t offer you a refund or exchange ;
- Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the XSOOH return policy.
These Return Poicy are effective from Mar 01, 2024
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
Please see below for more information on our return policy.
How do I return or exchange an item?
Please understand that we do not accept returns or exchange without a prior return authorization.
Therefore if you need to return your order for some reason, please contact our Customer Support Team first to confirm.
Once you are authorized to return the item(s), please follow all of the instructions provided.
Please note the following product return requirements:
Depending on where you live, the time it may take for your exchanged product to reach us, may vary.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error
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Any item that is returned more than 30 days after receiving day.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, at least ten (10) days from the receipt of your item to process your return or exchange.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@xsooh.com.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@xsooh.com and send your item to our address.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number or e-mail address below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: